Your wellbeing is our priority

Pokko Responsible Gaming — Enjoy Safely Confirm

Gaming on Pokko isn't just about winning — it's a form of entertainment. We want you to play in a healthy way, within your limits, and actually enjoy the experience. This page brings together all the responsible gaming tools and information you need in one place.

Free Self-Exclusion Set your own deposit limit 24/7 Support
Safe Gaming Checklist
Keep this in mind before every session
Only wager what you can afford to lose
Set time limits in advance
Don't play when you're feeling low
Don't Chase Your Losses
Spend more time with family

Pokko's Responsible Gaming Tools

Every tool is available free of charge, directly from your account settings, at any time.

Deposit Limit

Set your own daily, weekly, or monthly deposit cap. Lowering the limit takes effect immediately — but if you want to raise it, you'll need to wait 7 days. This delay is intentional, so you can't increase limits on a whim in the heat of the moment.

Session Time Limit

Decide in advance how long you want to play in one session. Once that time is up, Pokko will automatically end the session for you. It's the most effective way to avoid losing track of time.

Reality Check

At regular intervals — for example, every 30 minutes — you'll receive a notification showing how long you've been playing and how much you've won or lost. It's a gentle nudge back to reality.

Cooling-Off Period

Temporarily close your account for anywhere between 24 hours and 30 days. During this period, logging in or making deposits will not be possible. Taking short breaks keeps your mind fresh.

Self-Exclusion

Exclude yourself from Pokko for 6 months, 1 year, or permanently. Once a self-exclusion is in place, it cannot be reversed before the period ends — this is intentional.

Loss Limit

If your losses exceed a set amount, your session will automatically stop until the next one. This feature protects you from chasing losses and ending up in an even deeper hole.

Gaming on Pokko is entertainment — not a way to earn money. We believe that building responsible gaming habits is what makes playing truly enjoyable. On this page you'll find ways to recognize warning signs, tools to keep yourself protected, and paths to get help if you need it.

01

What Is Responsible Gaming

Responsible gaming means keeping gambling as entertainment, not letting it take over your life. You stay in control of your time and money — the game doesn't control you. That's what responsible gaming is all about.

Online gaming and betting can be a normal form of entertainment, just like going to the cinema or dining out. The difference is that money is involved — which means a little awareness goes a long way.

Responsible gaming at Pokko means:

  • Play within a pre-set budget and never go beyond that limit.
  • Not letting gaming take priority over family, social, or professional responsibilities.
  • Accepting losses when they happen — not chasing them by putting in more money thinking "I'll win it back this time."
  • Staying away from gaming when you're feeling low, stressed, or overwhelmed.
  • Regularly reviewing your own gaming behavior.
Keep in mind — there is no long-term winning strategy in casino games or Sports Betting. Regular players know this: it's a place for entertainment, not a source of income.
02

Signs of Problematic Gaming

We don't always notice when entertainment starts becoming a problem. Watch out for these warning signs:

Exceeding your budget

You keep depositing beyond the limits you set for yourself — even money meant for bills.

Chasing Losses

After a loss, you find yourself betting more thinking "I'm bound to win this time."

Hiding it from family

You're unable to be honest with family or friends about your gaming, or you find yourself lying to them about it.

Losing Track of Time

You sit down to play and lose track of time entirely — hours pass without you noticing.

Feeling restless when not playing

Feeling restless, irritable, or anxious when you're not gaming.

Neglecting responsibilities

You're neglecting work, studies, or family responsibilities because of gaming.

If two or more of the signs above apply to you, it's time to pause. Use Pokko's self-exclusion or cooling-off tools and let someone you trust know.
03

Check Yourself

Answer the following questions honestly in your own mind. This is a simple self-assessment — not a judgement, just a way to understand where you stand:

1
Did you spend more than your set gaming budget last month?
2
Has gaming affected your sleep, eating, or work?
3
Have you put in more money trying to win back what you lost?
4
Have you repeatedly tried to cut back on gaming but failed?
5
Have family members or friends expressed concern about your gaming?
6
Have you borrowed money or cut back on other expenses to fund your gaming?
Read the results:
0–1 Yes: You're doing fine — stay aware. 2–3 Yes answers: Be mindful — consider taking a cooling-off period. 4+ Yes answers: Seek help — it's time to consider self-exclusion and professional support.
04

Pokko's Protective Tools

Pokko believes every member should have full control over their own gaming behavior. That's why we offer a range of practical tools — completely free, available to use at any time:

Deposit Limit

You set the maximum daily, weekly, or monthly deposit limit. Lowering it takes effect immediately; raising it requires a 7-day waiting period.

Immediate
Session Time Limit

Set a maximum duration for each gaming session. Once the time is up, your session will end automatically.

Find it in Settings
Loss Limit

If your losses exceed a set amount in a single session or day, gameplay will automatically stop.

Protective
Reality Check

Enable notifications that show your session duration and spending summary at regular intervals.

Awareness
Cooling-Off Period

Temporarily close your account for anywhere between 24 hours and 30 days — login and deposits are not possible during this period.

Temporary Break
Self-Exclusion

A long-term break lasting 6 months or more. Cannot be cancelled before the period is up.

Long-Term
05

How to Set Limits — Step by Step

Using Pokko's responsible gaming tools is straightforward. Follow the steps below:

1
Log in to Your Account

On Pokko Log In and click on your profile icon in the top right corner.

2
Go to Account Settings

Look for the "Responsible Gaming" option in the menu.

3
Choose a Tool

Deposit limit, session time, cooling-off, or self-exclusion — choose whichever tools you need.

4
Set Your Limits

For example, a daily deposit limit of ৳1,000 or a session time of 2 hours — enter a value that works for you.

5
Confirm

Confirm with an OTP or password. Limit reductions take effect immediately.

If you have trouble setting a tool, Help Center's Reach out via live chat — our team is ready to help right away.
06

Practical Tips for Safe Gaming

Build a few simple habits to keep online gaming safe and enjoyable:

  • Set a budget first: Decide in advance how much you're willing to spend on gaming each week or month. Don't go beyond that limit — for any reason.
  • Play with entertainment money: Never use money set aside for bills, savings, or family needs for gaming. Keep your gaming budget separate.
  • Take a break: After a couple of hours of play, take a 15–20 minute break. Get up, drink some water, take a short walk. It genuinely makes a difference.
  • Make decisions with a clear head: Don't get carried away and place bigger bets when you're winning. Don't take bigger risks out of anger or frustration when you're losing.
  • Don't play under the influence of alcohol or when you're tired: Fatigue or intoxication impairs your judgment — avoid gaming when you're in either state.
  • Accept losses as part of the game: Losses are a normal and expected part of gaming. When you take a loss, accept it — chasing losses to "break even" is the biggest trap there is.
  • Let your family know: Don't hide your gaming from family. Being open about it helps you stay within your limits.
  • Don't trust winning strategies: There is no "system" or "formula" that guarantees a win. Anyone claiming otherwise is running a scam.

Every game on Pokko runs on fully random and fair RNG technology. No strategy or pattern can influence the outcome — acknowledging this honestly is a core part of our responsible gaming policy.

07

Protection for Minors

Pokko is strictly for players aged 18 and above. Account registration and gaming by minors is completely prohibited.

What parents can do to keep minors away from online gaming:

  • Use parental control software on your devices to block specific websites.
  • Password-protect the browser on shared family devices and never share your account details with anyone.
  • Have an open conversation with children and teenagers about the risks of online gaming.
  • Never leave your device unattended while logged in to your Pokko account.
If you suspect a minor is using Pokko, please notify us immediately at support@pokko.best. We will act quickly to close the account.
08

Where to Get Help

Gaming addiction is a recognized mental health condition, and there is no shame in it. Seeking help at the right time is the smart move. Whether through Pokko or elsewhere, support is available:

  • Pokko Support: Help Center's Reach out via live chat. Our team will immediately help you set up self-exclusion or adjust your limits.
  • Tell someone you trust: A trusted family member or friend — talk to someone about your gaming. You don't have to carry it alone.
  • Mental health professional: Many psychologists and counsellors in Bangladesh specialize in behavioral addiction. Reach out to the mental health department at your local hospital.
  • Kaan Pete Roi: Bangladesh Mental Health Helpline — a place to talk when you're feeling stressed or in crisis.

Remember — asking for help isn't a sign of weakness, it takes courage. Pokko always wants you to be well — our relationship doesn't end if you stop playing.

To request self-exclusion, email support@pokko.best or tell us via live chat: "I want to self-exclude" — we'll take care of the rest.
Responsible Gaming
Deposit Limit
Self-Exclusion
18+ Only
24/7 Support

Account Usage Questions

Pokko is built primarily for users in Bangladesh, so Bangla is the default language. Most of the interface is in Bangla, though some game interfaces may appear in English. To change the language, look for a language selector icon or dropdown near the top of the site and choose your preferred option. If you're browsing on mobile, your phone's default language setting may also affect the site's display language. If you're having trouble changing the language, Help Center Reach out via live chat — let us know which page or section is giving you trouble, and our team will sort it out right away.

Forgetting your password happens to everyone — no need to worry. On the Pokko login page, click the "Forgot Password" link. Enter your registered mobile number or email address and we'll send you an OTP or a recovery link. Verify with the OTP, then set a new password. Your new password should be at least 8 characters long and include a mix of letters and numbers. If you no longer have access to your mobile number or email, Help Center Reach out via live chat. After verifying your identity, our support team will help you recover your account. Never share your password with anyone — Pokko will never ask for your password by email or chat.
Play Responsibly

Pokko — A Fun Place, A Safe Place

Play within your limits and enjoy the experience. More than 50,000 members on Pokko game responsibly every day. Come join them.

Free Protection Tools 24/7 Bangla Support For members aged 18+
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